Pass GenDelete your data
Pass Gen stores nothing on our servers unless you create an account and turn on the encrypted backup. Device data is deleted by clearing the app's storage; the account and its backup are deleted in the app or by email.
Delete what is on your device
You do not have to ask us for anything: everything the app saved on the phone is removed by Android in a couple of taps, straight away.
- If you created an account, delete it first, while you are still signed in, using the route in the next section.
- Open Android Settings → Apps → Pass Gen.
- Tap Storage, then Clear storage. That erases every entry, preference and cached file in one step.
- To remove the app as well, tap Uninstall — or hold the app's icon on your home screen and choose Uninstall.
Android's own device backup is separate from this app and belongs to your Google account, so it is managed in Settings → Google → Backup, not here.
Delete your account and its stored backup
Delete an optional cloud backup account (only if you created one)
Open the app → Settings → Cloud backup → Delete account and type DELETE to confirm, or email support@cloudyni.com with the subject “Pass Gen account deletion” from the address you signed up with. Either route removes the account and its encrypted blob, and we send one short confirmation reply when it is done.
If you have already lost access to the account, use the email route below: once we can confirm the account is yours, we will delete it and everything attached to it.
Ask us to delete it by email
If you cannot use the route above — or you left an account behind that you can no longer reach — email support@cloudyni.com and we will delete it for you.
Send the request from the address the account uses if you can, and include:
- the email address you signed up with, so we can find the account;
- the Google Play order number from a purchase confirmation, if the request is about paid features;
- which of our apps the request is about, if you use more than one.
We will never ask for your password, your sign-in credentials, your ID documents or copies of what you saved in the app. Any message that does is not from us.
We check the request against the account, delete it, and reply to confirm. Deletion requests are completed within 30 days.
What that deletes, and what stays
- On your device. The entries, preferences and cached files the app saved. Clearing storage or uninstalling removes them at once, and no copy of them exists on our side.
- Your account and everything attached to it. The email address you signed up with, the stored backup or shared data, and any device token that lets the app reach you.
- Support email. The only thing we can hold about you if there is no account: deleted on request, and otherwise kept only while your query is open, for up to 90 days.
- Purchase records. Google keeps these, because it is the merchant of record, so they outlive a deletion request. We never see or hold your payment details.
- Analytics and crash reports. Reports already collected are not linked to your name; they are held on Google's retention schedule and expire on their own.
- Advertising data. Held by Google and its mediated partners under their own policies, including your advertising ID, which you can reset or delete in Android settings at any time.
Deletion is permanent. Once an account or its stored backup has gone, we cannot restore it, so export anything you want to keep first.
Deleting data does not cancel a subscription
A purchase is a record held by Google, not an account with us, so deleting your data — or your account — does not cancel it. Uninstalling the app does not cancel it either.
To cancel, open Google Play → Payments & subscriptions → Subscriptions and cancel the app there. Refunds are handled by Google as the merchant of record, under Google Play Terms of Service.
Cancelling stops the next charge; it does not end the period you have already paid for, so the paid features stay available until that period runs out.
What we declare to Google Play
Google Play asks for a Data safety declaration for every app. These are the lines we declare for this build, and they match the sections above:
- Users can create an account — yes (optional encrypted backup only; the app is fully usable signed out).
- Account creation is not required to use the app.
- Users can request deletion — yes (in-app, by email, or by clearing app storage / uninstalling; this page is the deletion URL).
- Deletion requests are completed within 30 days.
- Data collected: generated passwords are not collected; app activity, diagnostics and device identifiers may be collected; the optional account email is collected.
The declaration is reviewed whenever the app changes. If the app you have does not match what is written here, tell us at support@cloudyni.com and we will correct it.